Return & Refund Policy
Ordering an engine or transmission online is a big decision, so we've kept this simple. You have 30 days from delivery to start a return, as long as the part hasn't been installed or run — and if what you received is defective, damaged, or wrong, we'll always accept it back. Approved refunds are processed within 10 business days. Here's exactly how it works.
Policy Summary
- Return window30 days from delivery
- Defective, damaged, or wrong itemsAlways accepted
- Refund methodOriginal payment method
- Refund processing time10 business days after inspection
- Return shipping costFree if our error, otherwise customer-paid
Return Eligibility
We want you to order the right combo the first time. If something's not right, here's what has to be true for us to accept a return.
30-Day Window
You have 30 days from the date of delivery to request a return.
Uninstalled & Unused
The part must be uninstalled, unrun, and in the same condition you received it.
Original Packaging
Returns need the original crate, packaging, and all included hardware or manuals.
Proof Of Purchase
Have your order number or receipt ready when you request a return.
Defective Or Damaged Goods
Received a defective, damaged, or wrong part? It's always eligible for a return or replacement, no exceptions.
10-Day Refund Processing
Once we've received and inspected your return, your refund is processed within 10 business days.
How To Start A Return
Contact Us First
Email info@enginecarellc.com or call (303) 269-1838 with your order number before sending anything back.
We Confirm Eligibility
We'll check that your item qualifies and send you return instructions and an RMA number.
Ship It Back
Pack the item in its original packaging and ship it to the address we provide, with the RMA visible.
We Inspect & Refund
Once we receive and inspect the return, we'll email you with the approval and refund status.
Please Don't Send Items Back Without Contacting Us First
Items shipped back to us without an approved return request won't be accepted. Reach out before you ship anything so we can confirm eligibility and give you the correct return address.
Damages, Issues & Exceptions
If Your Order Arrives Damaged Or Wrong
Please inspect your order as soon as it arrives. If the part is defective, damaged, or not what you ordered, we will accept the return for a full refund or replacement, at no cost to you — this applies even if the part has already been installed, since defects often only show up once a part is put in. Contact us right away at info@enginecarellc.com or (303) 269-1838 so we can evaluate the issue and make it right.
Items We Can't Accept As Standard Returns
These exceptions apply to change-of-mind returns only — defective, damaged, or incorrect items are always accepted regardless of the list below.
- Custom-built or special-order engine and transmission combos
- Any part that has been installed, run, or has fluids added, if it is not defective
- Opened electrical components, sensors, or ECU and tuning products
- Clearance or final-sale items, and gift cards
If you're unsure whether your item qualifies, just ask us before ordering or before returning it.
Partial Refunds & Timelines
When A Partial Refund Applies
- The part shows signs of installation or use
- Original packaging, hardware, or manuals are missing
- Damage occurred for reasons not related to our error
- The item is returned more than 30 days after delivery
How Refunds Are Processed
Once we receive and inspect your return, we'll email you to confirm it's been received, then let you know if it's approved. Approved refunds are processed within 10 business days and credited back to your original payment method.
Late Or Missing Refunds
If it's been a few days and you don't see it, check your bank account again, then contact your card issuer or bank — posting can take some time. Still nothing? Email info@enginecarellc.com and we'll look into it.
Return Shipping Details
Who Covers Return Shipping
If a return is due to our error — the wrong part, a defect, or shipping damage — we cover return shipping. Otherwise, return shipping is the customer's responsibility, and original shipping costs aren't refundable.
Freight Items & High-Value Returns
Crate engines, transmissions, and combo kits usually need to go back via freight carrier, not a standard parcel service. We'll help arrange this once your return is approved. For high-value items, we recommend a trackable, insured shipping method — we can't guarantee receipt of a return that isn't tracked.
Return Questions
30 days from the date your order is delivered, as long as it's uninstalled and in its original packaging.
If it's a change-of-mind return, no — installed or run parts can't be accepted since we can no longer confirm the original condition. But if the part is defective or was damaged before or during installation, it's always eligible for a return or replacement, regardless of installation status.
Once your return is received and inspected and the refund is approved, it's processed within 10 business days back to your original payment method.
Standard returns in original, uninstalled condition are not subject to a restocking fee. If packaging or hardware is missing, a partial refund may apply.
The fastest way is to return the item you have, and once that return is approved, place a new order for the item you want.
Custom-built and special-order engine and transmission combos aren't returnable, since they're built specifically for your order. Reach out before ordering if you have questions about a specific build.
Email info@enginecarellc.com or call (303) 269-1838 with your order number, and we'll take it from there.
