Shipping & Delivery Policy
Every order ships free — no exceptions. Orders are processed in 2–3 business days and typically arrive in 5–7 business days, tracked door-to-door across the lower 48. Here's exactly how it works, from checkout to curbside delivery.
Shipping, Straight Up
Free On Every Order
No freight surcharges at checkout — crate engines and transmissions ship free, nationwide.
2–3 Day Processing
Every in-stock order is processed and handed to the carrier within 2–3 business days.
5–7 Day Transit
Once it ships, most orders arrive in 5–7 business days — tracked door-to-door from our warehouse in Salinas, CA.
Real Delivery Support
Questions about a delivery window or a freight appointment? Call (303) 269-1838.
How Your Order Ships
The shipping method depends on what you order — small parts move fast via parcel carrier, while crate engines, transmissions, and combo kits move via palletized freight.
Small Parts & Driveline Kits
- Clutch, flywheel, and bellhousing kits, hardware, and small components
- Ships via UPS or FedEx Ground, fully tracked
- Typical transit: 5–7 business days
- Signature not required for most parcel shipments
Crate Engines, Transmissions & Combo Kits
- Ships palletized via LTL freight carrier with curbside lift-gate delivery
- Carrier calls to schedule a delivery appointment window
- Typical transit: 5–7 business days depending on distance from Salinas, CA
- Signature required at delivery — see inspection instructions below
From Order To Your Curb
Order Confirmed
You'll receive an email confirmation. In-stock items are processed within 2–3 business days.
Carrier Assigned
We book a freight-insured carrier and send tracking details straight to your email.
Delivery Scheduled
For palletized freight, the carrier calls ahead to schedule a curbside delivery window.
Inspect & Sign
Inspect the crate for visible damage before signing — this protects any damage claim.
⚠ Before You Sign For A Freight Delivery
Crate engines and combo kits can weigh 400–700+ lbs and are delivered curbside on a pallet — have help ready to move it. Inspect the crate and packaging for visible damage before signing the delivery receipt, and note any damage directly on the receipt.
If you sign for a delivery as "received in good condition" without noting damage, it can make a freight damage claim harder to process — so take a minute to check it over first.
Delivery Areas & Damage Claims
Where We Ship
We currently ship to the contiguous 48 states. If you're in Alaska, Hawaii, or outside the U.S., call (303) 269-1838 for a freight quote before ordering.
Freight items (engines, transmissions, combo kits) require a physical delivery address with truck access — we're unable to ship these to P.O. boxes.
If Something Arrives Damaged
- Photograph the damage before moving or unboxing further
- Note the damage directly on the delivery receipt, also called the Bill of Lading
- Email photos and your order number to info@enginecarellc.com within 48 hours
- We'll coordinate a replacement or repair directly with the manufacturer and freight carrier
Shipping Questions
Shipping is free on every order, nationwide, whether it ships parcel or freight.
Orders are processed within 2–3 business days. Once shipped, most orders arrive within 5–7 business days, whether they ship via parcel carrier or freight, depending on distance from Salinas, CA.
No. Freight items require a physical address with truck or dock access for curbside delivery.
Photograph the damage, note it on the delivery receipt, and email us within 48 hours at info@enginecarellc.com with your order number. We'll handle the claim with the carrier and manufacturer directly.
Will-call pickup may be available on request — call (303) 269-1838 to arrange it before you order.
Yes, for freight deliveries a signature is required. The carrier will call ahead to schedule a delivery window that works for you.
